Premier Hotel Leisure Support
Understand your club. Strengthen what matters most.
Independent, operator-led insight into risk, performance and opportunity for hotel health clubs — so you know exactly what to focus on next.
The problem
Because the biggest risk in a health club isn't always the problem you can see.
It's the one nobody is looking for.
Some hotels have a dedicated Leisure Manager, a strong H&S function and regular internal audits. Others are run by a small, stretched team covering leisure alongside several other responsibilities. Both set-ups can run a good club — but in either case, standards, compliance and commercial performance can drift quietly, simply because no one has the specialist time to look at the club as a whole.
The whole picture
Responsibility for the club rarely sits in one place.
Operations, compliance, H&S, maintenance, people, facilities, commercial performance and member experience are often owned by different people — each with a partial view, each doing their part well.
So who is looking at the whole picture?
What PHLS does
Independent insight, built for hotel health clubs.
PHLS helps hotel health clubs understand where they stand, identify what needs attention, and prioritise the actions that will make the greatest difference — without the overheads of a large consultancy.
Take the free PHLS Risk Indicator™ →
The PHLS Framework
One methodology. Six connected dimensions.
Every PHLS review and recommendation is grounded in the same six dimensions of a health club — assessed together, not in isolation.
Operational Standards
How the club actually runs, day to day.
Compliance & Documentation
The policies and evidence behind the standards.
People & Leadership
Staffing, competency and management capability.
Member Experience
What it's actually like to use the club.
Commercial Performance
Whether the facility is pulling its weight.
Facilities & Service Delivery
The physical facility and service around it.
How it works
A clear path from first look to lasting improvement.
PHLS Risk Indicator™
Begin with the free PHLS Risk Indicator™.
Excellence Review
Complete a structured Excellence Review.
Action & Specialist Support
Prioritise practical actions and specialist support.
Reviews & Advisory
Maintain progress through reviews and advisory support.
Led by real operating experience
Built on more than 20 years running the club floor.
PHLS is built on real operating experience — more than 20 years across hotel health clubs, leisure operations, spa environments, commercial performance and operational leadership.
Membership growth delivered at a specific hotel health club during Sam's operational career.
Figures relate to specific facilities and periods during Sam's operational career, and are not guaranteed outcomes for PHLS clients.
Meet PHLS →I really enjoyed working with Sam and had the opportunity to see first hand the knowledge, passion and professionalism he brings to the leisure industry. …
Doing nothing vs. knowing
Not knowing can carry its own cost.
If it stays unclear
Small gaps in standards, documentation or oversight can sit quietly for a long time. They may never become an issue — or they could contribute to a safety incident, a compliance gap, a missed commercial opportunity, or a member or team experience that falls short, without anyone noticing until it matters.
If it becomes clear
An independent, whole-club view can help management teams see where things stand, prioritise what genuinely needs attention, and act with more confidence — rather than reacting after something has already gone wrong.
The question isn't simply what PHLS costs. It's what it may be costing the operation not to know.
Understand where your club stands. Know what to do next.
Take the free PHLS Risk Indicator™ to reflect on your operation and spot areas of risk or opportunity — or start a conversation directly with PHLS about your club's challenges.
The PHLS Risk Indicator™ is a free self-assessment tool and does not constitute formal compliance advice.